In this section you will find the Documents that were produced by the two research Partners of the EOS CODE Project, University of Padova and ITEP, and which led to the creation of the EOS CODE.

(1) The 1st Research Document analyses the sector of tour operators (TOs) and Travel Agents (TAs) in general, researches the role of sustainability in relation to the travel packages offered by TOs and TAs and defines accordingly the parameters of the EOS CODE.
This Document also addresses competitiveness and safety & security in the TOs and TAs sector, the ways to measure this competitiveness and the role of TOs and TAs in improving it.

(2) The 2nd Document is the Survey Results, containing the analysis of the replies of tour operators and travel agencies to the relative Questionnaire on sustainability and quality & competitiveness produced by the University of Padova and ITEP. The replying TOs and TAs are members of the five Associations-Partners in the Project, in Greece, Bulgaria, Croatia, Italy and Poland.
The Questionnaire itself is included in the Document as its Annex.
EOS CODE First Research Document
EOS CODE Survey Results


Reproduction of these two Documents is solely admitted after written consent by EOS CODE (
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The Project "EOS CODE" is part of the EU's Competitiveness and Innovation Framework Programme (CIP), which aims to encourage the competitiveness of European enterprises.
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